cw99 Privacy Policy

cw99 is an online gaming platform operating at cw99.bet, providing cricket betting, live casino, slot games, Bombing Fishing, Mines Gold, and related gaming services to players in Pakistan and other permitted jurisdictions. For the purposes of this Privacy Policy, cw99 is the data controller responsible for the personal data of registered users.

cw99 operates under international gaming regulations and applies the data protection standards required by its regulatory framework. Where cw99 engages third-party processors to handle personal data on its behalf — such as payment processors, KYC verification providers, or game content suppliers — those parties are contractually required to process data only in accordance with cw99's instructions and applicable data protection obligations.

cw99 collects personal data through several channels: directly from you when you register or interact with the platform, automatically through your use of the site, and in limited circumstances from third-party verification providers. The categories of data we collect are set out below.

cw99 does not collect sensitive personal data — such as racial or ethnic origin, political opinions, religious beliefs, or biometric data — except where explicitly required by a regulatory obligation and with your separate, explicit consent.

cw99 uses the personal data it collects for the following clearly defined purposes:

• Account Creation and Management: To register your cw99 account, verify your identity, maintain your player profile, and manage your account settings throughout the account lifecycle.
• Service Delivery: To process deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, and 1LINK; to settle bets and game outcomes; and to make the full range of cw99 games and features available to you.
• KYC and Regulatory Compliance: To verify your age (21+), identity, and source of funds in compliance with anti-money laundering (AML) obligations and the requirements of cw99's regulatory framework.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, account takeovers, bonus abuse, and other prohibited conduct as defined in the Terms & Conditions.
• Customer Support: To respond to your queries, process complaints, and provide live chat, email, and account-based support services.
• Responsible Gaming: To monitor gameplay patterns that may indicate problem gambling behaviour, to apply self-imposed limits and exclusions, and to comply with responsible gaming obligations under cw99's regulatory framework.
• Platform Improvement: To analyse aggregated usage data, identify technical issues, improve game offerings, and enhance the overall player experience on cw99.bet.
• Marketing Communications: Where you have provided explicit consent, to send you promotional offers, bonus notifications, and updates about new cw99 games and features via email or in-platform notifications. You may withdraw consent at any time.
• Legal Obligations: To retain records and respond to lawful requests from regulatory authorities, law enforcement agencies, or courts where required by applicable law.

cw99 processes your personal data on the following legal bases, depending on the specific purpose of processing:

• Contractual Necessity: Processing your registration data, managing your account, processing deposits and withdrawals, and settling bets are all necessary for cw99 to fulfil its contractual obligations to you under the Terms & Conditions.
• Legal Obligation: KYC verification, AML transaction monitoring, age verification (21+), and retention of financial records are carried out to comply with the legal and regulatory obligations applicable to cw99's operating licence.
• Legitimate Interests: Fraud detection, platform security, responsible gaming monitoring, and internal analytics are conducted on the basis of cw99's legitimate interest in operating a safe, fair, and financially sound gaming platform — provided those interests are not overridden by your privacy rights.
• Consent: Marketing communications and the use of non-essential cookies are processed solely on the basis of your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

cw99 does not sell your personal data to third parties. Data sharing is limited to the following categories of recipient, each of whom is bound by confidentiality and data processing obligations consistent with this Policy:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, and 1LINK receive the minimum transaction data required to process deposits and withdrawals on your behalf.
• KYC and Identity Verification Providers: Third-party identity verification services receive your identity and document data solely for the purpose of verifying your age (21+), identity, and source of funds.
• Game Content Providers: Where cw99 hosts third-party game content, those providers may receive anonymised session and gameplay data for licensing compliance and game performance purposes. No directly identifiable personal data is shared with game providers beyond what is strictly necessary.
• Regulatory Authorities and Law Enforcement: cw99 will disclose personal data to regulatory bodies, law enforcement agencies, or courts where required to do so by applicable law or a valid legal order.
• Fraud Prevention Networks: In cases of suspected fraud, money laundering, or match-fixing, cw99 may share relevant data with industry fraud prevention bodies and, where required, with law enforcement.
• Professional Advisers: Legal, audit, and financial advisers engaged by cw99 may have access to personal data on a strictly confidential basis where necessary for the provision of their services.

cw99.bet uses cookies and similar tracking technologies to operate the platform correctly, remember your session preferences, and — where you have consented — to analyse how players interact with the site so we can continue improving it.

The types of cookies used on cw99.bet are as follows:

• Strictly Necessary Cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit. They cannot be disabled without preventing the site from working correctly.
• Performance Cookies: Collect anonymised data about how pages are used — for example, which games are most frequently visited and where players encounter errors. This data is used solely to improve platform performance.
• Functional Cookies: Remember your preferences, such as language settings and display options, to personalise your experience across sessions.
• Analytics Cookies: Used with your consent to measure aggregated player behaviour. Data collected via analytics cookies does not identify you individually.

You can manage your cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to place bets, make deposits, or access your cw99 account, though some personalisation features may be reduced.

cw99 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction. These measures include:

• Encryption in Transit: All data transmitted between your device and cw99.bet is encrypted using TLS (Transport Layer Security). You should always ensure you access cw99 via a secure connection — look for HTTPS in the address bar.
• Encryption at Rest: Sensitive personal data stored in cw99's systems — including identity documents, financial data, and KYC records — is encrypted at rest using industry-standard algorithms.
• Access Controls: Access to personal data within cw99's internal systems is restricted strictly to employees and contractors who need that access to perform their job functions. All access is authenticated, logged, and regularly audited.
• Security Monitoring: cw99 employs continuous monitoring of its platform infrastructure for suspicious activity, intrusion attempts, and anomalous access patterns.
• Incident Response: In the event of a data breach that poses a risk to your rights and freedoms, cw99 will notify affected players and relevant regulatory authorities within the timeframes required by its regulatory obligations.

cw99 retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, taking into account regulatory retention requirements and legitimate operational needs. The following retention periods apply as a general guide:

• Account and Identity Data: Retained for the duration of your active account plus a minimum of five (5) years following account closure, as required by AML and regulatory record-keeping obligations.
• Transaction and Financial Records: Retained for a minimum of five (5) years from the date of each transaction in accordance with financial record-keeping requirements.
• KYC Documents: Retained for the period required by the applicable regulatory framework, typically five (5) years from account closure or the completion of the relevant transaction.
• Customer Support Records: Retained for three (3) years from the date of resolution of the relevant query or complaint.
• Marketing Consent Records: Retained for three (3) years from the date of last interaction or until consent is withdrawn, whichever is earlier.
• Technical and Usage Logs: Retained for up to twelve (12) months for security and fraud detection purposes, after which they are anonymised or deleted.

Following the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised data — from which no individual can be identified — may be retained indefinitely for statistical and analytical purposes.

As a cw99 player, you hold the following rights in relation to your personal data. cw99 is committed to honouring these rights promptly and without placing unnecessary obstacles in your way:

• Right of Access: You have the right to request a copy of the personal data cw99 holds about you, along with information about how it is used and who it is shared with.
• Right to Rectification: If any personal data cw99 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. For account details such as your registered name or contact information, you can update these directly in your cw99 account dashboard.
• Right to Erasure: In certain circumstances — for example, where data is no longer necessary for the purpose it was collected, or where you withdraw consent — you have the right to request deletion of your personal data. This right is subject to overriding regulatory retention obligations.
• Right to Restriction: You have the right to request that cw99 restricts the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to processing based on legitimate interests.
• Right to Data Portability: Where processing is based on your consent or a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing carried out on the basis of cw99's legitimate interests. cw99 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to Withdraw Consent: Where processing is based solely on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact cw99's support team via live chat in your account dashboard or by email at [email protected]. cw99 will respond to all verified rights requests within 30 calendar days of receipt.

cw99 may, with your explicit consent, send you promotional communications about bonuses, new games, deposit offers, PSL cricket betting promotions, and other platform updates. These communications may be delivered via email or in-platform notification, depending on the preferences you set during or after registration.

Opting Out: You can withdraw your marketing consent and unsubscribe from all promotional communications at any time by:

• Updating your communication preferences in the cw99 account settings dashboard.
• Clicking the unsubscribe link present in any marketing email sent by cw99.
• Contacting cw99 support via live chat and requesting removal from all marketing lists.

Opting out of marketing communications will not affect transactional communications that cw99 is required to send you — such as deposit confirmations, withdrawal notifications, account security alerts, or policy update notices. These service communications are sent on the basis of contractual or legal necessity, not consent.

cw99 is an age-restricted platform. Our services are available exclusively to individuals aged 21 years and above. cw99 does not knowingly collect personal data from individuals under the age of 21.

Age verification is a mandatory step during the registration process. Where cw99 discovers or has reason to believe that a registered account is being operated by a person under the age of 21, the account will be immediately suspended, all personal data associated with the account will be retained only for the minimum period required to fulfil cw99's regulatory reporting obligations, and will thereafter be securely deleted.

cw99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, our data processing practices, or the services we offer. The "Effective Date" at the top of this document will always reflect the date of the most recent revision.

When material changes are made — meaning changes that significantly affect how we collect, use, or share your personal data — cw99 will notify registered players via email to the address on file and/or via a prominent notice on the platform before the changes take effect. Where required by applicable law, cw99 will seek fresh consent from affected players before implementing material changes to processing activities previously based on consent.

For minor, non-material changes such as typographical corrections or clarifications that do not alter the substance of the Policy, cw99 may update this document without advance notice. We recommend reviewing this Policy periodically — particularly if you are a regular cw99 player — to stay informed of how your data is being handled.

If you have any questions about this Privacy Policy, wish to exercise a data subject right, or want to raise a concern about how cw99 has handled your personal data, please contact us using the following channels:

• Live Chat: Available 24/7 directly from your cw99 account dashboard — the fastest way to reach our support team, including from Karachi, Lahore, Islamabad, or Faisalabad.
• Email: [email protected] — for formal data subject rights requests, privacy complaints, and KYC-related queries.

cw99 commits to acknowledging all privacy-related queries within 48 hours and providing a substantive response within 30 calendar days of receiving a verified request.

Escalation: If you are not satisfied with cw99's response to a privacy complaint, you may escalate the matter to the relevant supervisory authority under cw99's regulatory framework. Details of the applicable escalation channel will be provided to you at the time of our response to your initial complaint.